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  Public Ticket #811036
Website Speed
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  • Karim started the conversation

    Hello,

    My website is loading pretty slow and I am getting quite frustrating about since I did almost everything I can to speed it up. I also ran a speedttest (https://gtmetrix.com/reports/fackit.nl/CJPk43O8) and it's saying I should specify image dimensions and serve scaled images. I re-uploaded all my images in the 'MEDIA' section, cropped them but it doesn't make a big difference. Also the dimensions of all the images are defined so I don't understand the error. 

    Hope you guys can help!

    Grtz. Karim

  • [deleted] replied

    Hi Karim,

    We recommend you to use a caching plugin such as WP Super Cache, if you need to speed up your site a little bit (but the hosing provider is the key factor there), also the site that you have tested the speed and other websites that offer the same job, they are not optimized to check the speed of the Wordpress sites.

    P.S: You are using an old version of our theme (3.9) and the latest version for the moment is (3.9.6), please update your theme first and then the premium plugins too.

    The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

    Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, but don't update WooCommerce to version 2.6x until we support it on a newer update.

  • Karim replied

    Hi Yili,

    Thanks again mate. Got the plugin, will test it after the update. I can not find the Envato Toolkit in Wordpress backend... Also tried to find it in plugins but couldn't find it... What do you suggest? 

    And what exactly do you mean by hosting? What can I do because I got a special Wordpress pro hosting with www.xel.nl. Should be working super tight.

    Looking forward,
    Karim

  • [deleted] replied

    Hi Karim,

    You will find this plugin if you go to Appearance > Install Plugins.

    Also Envato has introduced a new plugin that is called Envato Market plugin but for the moment is on beta stage, it works but Envato hasn't released a stable version until now, so we will wait until they release a Stable version and include that plugin on our theme. so you can give it a try.

    Please note that you need oAuth key on this plugin and not API key, but the plugin itself has the guide inside so i'm sure that you will manage to update your theme through this plugin :)

    Ok then, if your hosting is fast enough then you will not have speed issues.

  • Karim replied

    I don't see Envato Toolkit.. 

  • Karim replied

    Also how do I use this WP Cache plugin exactly? Don't really understand what to do with it to speed it up right away.. 

  • [deleted] replied

    Hi Karim,

    1— Can you please send me your WP credentials and i will take a look.

    2— You just need to install it and it will do it's job.

    Please make sure to choose Private Reply when you send us sensitive informations!

  •   Karim replied privately
  • [deleted] replied

    Hi Karim,

    You can download Envato Toolkit from here, or Envato Market from here.

    I'm sorry but we don't give support for third party plugins, maybe you can find help here.

  • Karim replied

    Thanks, got it installed but 'Envato Toolkit' is not showing up... What do I have to do?

  • [deleted] replied

    Hi Karim,

    This is really strange and you are the first person that is saying that. You can see how those plugins show on my dashboard http://drops.laborator.co/4e7s

    Have you tried with the Envato Market plugin please (the other plugin)?

  • Karim replied

    Envato Market does show up, do you also have a instruction video for this tool to update theme? I customized the theme a lot... When I update will it be erased or all my customizations will stay the same? Very important to know...

  • [deleted] replied

    Hi Karim,

    It's very very strange why the things are not working for you.

    Can you please send me your WP and FTP credentials and i will look to update theme for you :)

    Make sure to choose Private Reply when you send us sensitive informations!