After updating the most recent wordpress version, all the content on my web pages has disappeard except the menu. I tried to restore a backup and it did not fix the problem. All the content appears to be there correctly when viewing the backend editor, but when I try to launch the visual composer, it just gets stuck loading. Please help as this is a very important portfolio website. Thanks
Your problem is happening because you haven't updated your Visual Composer plugin, please follow those instructions and you will be good :)
You are using an old version of our theme (1.9) and the latest version for the moment is (1.9.1), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, but don't update WooCommerce to version 2.6x until we support it on a newer update.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
After updating the most recent wordpress version, all the content on my web pages has disappeard except the menu. I tried to restore a backup and it did not fix the problem. All the content appears to be there correctly when viewing the backend editor, but when I try to launch the visual composer, it just gets stuck loading. Please help as this is a very important portfolio website. Thanks
Jordan
Hi Jordan,
Your problem is happening because you haven't updated your Visual Composer plugin, please follow those instructions and you will be good :)
You are using an old version of our theme (1.9) and the latest version for the moment is (1.9.1), please update your theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)
Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, but don't update WooCommerce to version 2.6x until we support it on a newer update.
If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.