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  Public Ticket #804118
Unable to acess wordpress
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  • vazeer started the conversation

    When im activating child theme im getting error "wordpress does not have sufficient permission" and all my setting on main theme are gone so im forced to use main theme else than child theme.

  • [deleted] replied

    Hi Vazeer,

    Is this problem still active please? If yes, then can you please send us your site URL, Wordpress and FTP credentials too?

    Also please don't forget to choose Private Reply option.

  • vazeer replied

    Problem till persist, but i have another major problem.

    Theme is not responding on Iphone default browser. 

    Menu does not work neither the filters. please solve this issue its extremely important.

  • [deleted] replied

    Hi Vazeer,

    Did you read my last message please? Can you please send us your site URL, Wordpress and FTP credentials?

  •   vazeer replied privately
  •   [deleted] replied privately
  •   vazeer replied privately
  • [deleted] replied

    Hi Vazeer,

    Child theme don't work like this, anyway on your Main Theme i just opened your Theme Options > Backup Options > Transfer Theme Options Data and copied all the code inside, then i pasted it on the same place on your Child Theme.

    Now your problem is solved as you can see and you can continue to use Child theme  :)

    Can you please confirm if this problem is solved now for you?

  •   vazeer replied privately
  • [deleted] replied

    Hi Vazeer,

    I see that you have added that widget text now :)

  • vazeer replied

    What about IOS browser problem ? If ios devices people can use my website it will be very problematic ???

  •   vazeer replied privately
  • [deleted] replied

    Hi Vazeer,

    1— I don't see any problem when i visit our site from an iOS device, site is working as it should.

    2— This is not a bug, you can go to Theme Options > Portfolio Settings > Portfolio PagePagination and choose Endless Scroll + Auto Reveal.


    (view large version)

  •   vazeer replied privately
  • [deleted] replied

    Hi Vazeer,

    I just tested this again and you can see that the menu is working as it should, here is a video that i made for you to see this (latest iOS), also we haven't heard any complain for this until now.

  • vazeer replied

    Thanks Yill, i think then it maybe 9.3 ios version problem.

  • [deleted] replied

    Hi Vazeer,

    I don't think so because i tested your site on iOS 9.3 too, iPhone 5S, 6 and 6S. Worked fine on them all.