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  Public Ticket #802811
problems with demo content import
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  • Raphaelle started the conversation

    Hi,

    I've bought and installed Kalium theme a few days ago. Unfortunately I'm unable to import demo content, I get an "internal server error" message and no new content gets installed. I'm also unable to create a portfolio (404 error message). I think there is a problem with the php values - I've installed the phpinfo plugin and it says "max execution time = 0". I've tried creating a php.ini file with the correct values. When I did that the max exection time got 120, but the "max input time" suddenly switched to -1, no matter which values I put in the php.ini file. I've also tried adding stuff into the htaccess file but nothing seems to work. 

    I hope you can help me!

    Thanks

    Raphaelle

  •  1,558
    Laborator replied

    Hi Raphaelle.

    These are the recommended PHP limits:

    • max_execution_time 180
    • memory_limit 128M
    • post_max_size 64M
    • upload_max_filesize 64M
    • max_input_time 60

    Please check all these fields and ask your hosting company to change them so it will fix the theme needs.

    Best regards,
    Laborator Team


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