I am attempting to activate Kalium on Wordpress and I can not find the license key. When I enter my email address it says the key is not associated with my address. I have attempted to search by my product code in Laborator Support and it returns no license as well.
From what I can see, you originally purchased Kalium on ThemeForest and later upgraded to Kalium 4 on our website. Kalium 4 is only available on kaliumtheme.com, not on ThemeForest.
For activation, please make sure you’re using the same email you used when purchasing Kalium 4 on our site. If you have multiple emails, try the one used at checkout for Kalium 4 and retrieve the license from your account.
Since you ended up purchasing twice, you can request a refund for the ThemeForest purchase directly through your ThemeForest account’s refund request page:
I am attempting to activate Kalium on Wordpress and I can not find the license key. When I enter my email address it says the key is not associated with my address. I have attempted to search by my product code in Laborator Support and it returns no license as well.
Hi there,
Were you able to get it sorted?
From what I can see, you originally purchased Kalium on ThemeForest and later upgraded to Kalium 4 on our website. Kalium 4 is only available on kaliumtheme.com, not on ThemeForest.
For activation, please make sure you’re using the same email you used when purchasing Kalium 4 on our site. If you have multiple emails, try the one used at checkout for Kalium 4 and retrieve the license from your account.
Since you ended up purchasing twice, you can request a refund for the ThemeForest purchase directly through your ThemeForest account’s refund request page:
https://themeforest.net/refund_requests/new
Best regards,
Laborator Team