Thanks for reaching out and providing all the details.
We've just tested the theme activation process on our end, and it completed successfully. This suggests the issue may have been related to a temporary interruption or momentary instability with the Envato API at the time you attempted it.
Please try activating the theme again now. If the issue persists, let us know right away so we can investigate further.
Hello, no matter what I did, it didn't work, I couldn't start the project for this reason, please find a solution, we were completely disgraced with the theme we bought, excuse me for my words but this was a very annoying situation for me. I think it was due to Envato.
We completely understand how frustrating this must be, and you’re right, this seems to be related to an issue with the Envato API. We’ve double-checked on our end and there are no outages or problems from our side, but occasionally the API can behave inconsistently, and unfortunately, this is outside of our control.
To help you move forward without further delay, we’d be happy to offer you the latest version of Kalium (version 4), which is sold directly on our website and no longer depends on Envato for activation. It includes major improvements, better performance, and a smoother update experience.
You can purchase Kalium 4 here: https://kaliumtheme.com/pricing/ And as a previous customer, you can use the coupon code UpgradeTo4 at checkout for 30% off.
Once you’ve completed the purchase, let us know and we’ll refund your recent Envato purchase so you’re not paying twice.
Hi there, my friend. I've completed the purchase — order no: 1658331. I would appreciate it if you could initiate a refund for the ThemeForest.net purchase.
Hi again, I forgot to enter my coupon code during the purchase (Order No: 1658331). Is it possible to apply the discount retroactively or refund the difference? If not, no worries — just thought I’d ask. Thanks a lot!
I also thank you very much for the discount, I wrote to Envato as follows:
Hello,
I’ve purchased the Kalium theme and encountered persistent issues related to the Envato API integration, which prevents me from activating and using the theme properly. The theme developers have been responsive and tried to help, but the issue seems to be with the Envato API itself, and there’s nothing further they can do.
Due to this ongoing problem, I’m unable to use the theme as intended and have decided to switch to another theme that doesn’t rely on the Envato API. I kindly request a refund for this purchase.
Thank you for your understanding.
Hi Latif,
Thanks for reaching out and providing all the details.
We've just tested the theme activation process on our end, and it completed successfully. This suggests the issue may have been related to a temporary interruption or momentary instability with the Envato API at the time you attempted it.
Please try activating the theme again now. If the issue persists, let us know right away so we can investigate further.
Best regards,
Laborator Team
The problem persists, my screenshot is as follows:
https://postimg.cc/fkmx2GHN
https://postimg.cc/V5W3yV6x
https://postimg.cc/kBDwj1tF
Hello, no matter what I did, it didn't work, I couldn't start the project for this reason, please find a solution, we were completely disgraced with the theme we bought, excuse me for my words but this was a very annoying situation for me. I think it was due to Envato.
Hi Latif,
We completely understand how frustrating this must be, and you’re right, this seems to be related to an issue with the Envato API. We’ve double-checked on our end and there are no outages or problems from our side, but occasionally the API can behave inconsistently, and unfortunately, this is outside of our control.
To help you move forward without further delay, we’d be happy to offer you the latest version of Kalium (version 4), which is sold directly on our website and no longer depends on Envato for activation. It includes major improvements, better performance, and a smoother update experience.
You can purchase Kalium 4 here: https://kaliumtheme.com/pricing/
And as a previous customer, you can use the coupon code UpgradeTo4 at checkout for 30% off.
Once you’ve completed the purchase, let us know and we’ll refund your recent Envato purchase so you’re not paying twice.
Best regards,
Laborator Team
Hi there, my friend. I've completed the purchase — order no: 1658331.
I would appreciate it if you could initiate a refund for the ThemeForest.net purchase.
Hi again,
I forgot to enter my coupon code during the purchase (Order No: 1658331).
Is it possible to apply the discount retroactively or refund the difference?
If not, no worries — just thought I’d ask.
Thanks a lot!
Hi Latif,
You can get a refund by submitting refund request to Envato support https://themeforest.net/refund_requests/new
Best regards,
Laborator Team
I have also refunded 30% of your purchase as you forgot to apply the coupon.
Best regards,
Laborator Team
I also thank you very much for the discount, I wrote to Envato as follows:
We have refunded the purchase you made through Envato, thanks for your cooperation :)
Best regards,
Laborator Team