There was a recent update and this has crashed my site. I have been an oxygen theme user and customer for the last nine years and it has been brilliant for my matcha tea website. However the latest update has taken my entire site down and I am unable to access the back end of the site or provide you verification of my bona fide purchase of your theme which was made a number of years ago. Is there anyone that can please help me get my E commerce site back live because this has been detrimental to my business?
Wordpress isn't allowing me access to the backend so I am unable to roll it back...
Please share your FTP login credentials so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how).
Your theme was not updated to the latest version it was using a very old version from 3 years ago, I have also updated the crucial plugins such as WPBakery Page Builder, ACF and Slider Revolution. Now the theme is active and running, and it seems to be working fine.
You're welcome Leane. Just keep in mind to regularly update the theme, along with WordPress and the plugins you’re using to avoid issues like this going forward.
Hello
There was a recent update and this has crashed my site. I have been an oxygen theme user and customer for the last nine years and it has been brilliant for my matcha tea website. However the latest update has taken my entire site down and I am unable to access the back end of the site or provide you verification of my bona fide purchase of your theme which was made a number of years ago. Is there anyone that can please help me get my E commerce site back live because this has been detrimental to my business?
Wordpress isn't allowing me access to the backend so I am unable to roll it back...
Hi Leane,
Please share your FTP login credentials so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how).
Best regards,
Laborator Team
Hi Leane,
Your theme was not updated to the latest version it was using a very old version from 3 years ago, I have also updated the crucial plugins such as WPBakery Page Builder, ACF and Slider Revolution. Now the theme is active and running, and it seems to be working fine.
Best regards,
Laborator Team
OMG, thank you so much. I literally cant thank you enough.
This is really ood news. If you have any tips to prevent this in the future I would appreciate it but for now you have really made my day.
Thank you
You're welcome Leane. Just keep in mind to regularly update the theme, along with WordPress and the plugins you’re using to avoid issues like this going forward.
Best regards,
Laborator Team