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  Public Ticket #3678212
ACF Pro Plugin
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  • Laura Murray started the conversation

    Hi,
    We are using Kalium theme which is installed and activated on our WordPress site. Product is registered and we are supposed to get latest theme and premium plugin updates upon their availability.
    However, we use Advanced Custom Fields Pro for the "Services" sections of our website and this keeps crashing every 24 hours so we end up with a "0" on the website instead of the boxes of our "Services".
    How can I fix this?
    Thanks,
    Laura

  •  1,558
    Laborator replied

    Hi Laura,

    The issue you're experiencing with Advanced Custom Fields Pro (ACF Pro) crashing and displaying a "0" on your website is likely not related to the Kalium theme itself. However, I'm here to help you troubleshoot and resolve it.

    Here are some steps you can try to fix the issue:

    1. Update ACF Pro: Ensure you are using the latest version of ACF Pro. Sometimes, plugin updates include important bug fixes.
    2. Check for Plugin Conflicts: Deactivate all other plugins except ACF Pro and see if the issue persists. If it resolves the issue, reactivate the plugins one by one to identify any conflicts.
    3. Increase PHP Memory Limit: Add define('WP_MEMORY_LIMIT', '256M'); to your wp-config.php file to increase the PHP memory limit.
    4. Review Server Error Logs: Check your server error logs for any related errors that could help identify the problem.

    If the problem continues, please share your website login credentials so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how), or you can create a temporary login without a password (see how).

    Looking forward to your response.


    Best regards,
    Laborator Team


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