Important:
This support area is for Kalium 3 users only.
Support for Kalium 4 has moved to our new platform at support.laborator.co.
If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.
Hi Ethan,
I revoked your old license, so now you can activate the license in the final domain.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button (screenshot), then you activate again.
Best regards,
Laborator Team
Hello Art,
The license has been registered to the new IP address successfully; thank you for your help!
I will bind my domain name to the server IP after the site is built up, as I don't want other people to use an IP to visit. Do I need to remove the license manually from the current server IP and re-register to the domain name once the migration is done?
Best regards,
Ethan
Hi Ethan,
When you want to move it to it's final domain please let us know so we can release the license again, so you can register it there.
Best regards,
Laborator Team
Hello Art,
My two sites are now ready to move to the final domains. Please release THE BOTH TWO licenses for me, as I have two sites that need to migrate.
Thank you for the support!
Best regards,
Ethan
Hi there,
I revoked your old licenses, so now you can activate the licenses in their final domains.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button (screenshot), then you activate again.
Best regards,
Laborator Team
Hello Art,
Thank you again for helping me. It seems that I need your help again to revoke the license assigned to "http://13.212.251.99", so that I can have it assigned to a temporary domain. And in the next few days probably I will need to do this again, so that eventually the license could be assigned to the final domain.
What happened is that the new domain is registered and hosted in China, and I need to go through a real name verification process which takes 14 days. During this time I have to point the website to a temporary domain.
Sorry for the inconvenience and thanks again for your support!
Best regards,
Ethan
Hi Ethan,
I revoked your license again so you can register it in another domain.
Best regards,
Laborator Team