Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay
  Public Ticket #3667422
Import demo failed
Closed

Comments

  • ethanhuang started the conversation
    June 15, 2024 at 2:16pm

    Hello, after I installed the theme successfully, I tried to import the Freelancer demo but failed at the last step. The error message says:

    • WordPress Content (All)Status code: 504 Gateway Time-out 
      <html><body><h1>504 Gateway Time-out</h1>
The server didn't respond in time.
</body></html>

    Please advice how shall I resolve this issue. This is my second purchase of Kalium and the first site was set up smoothly.

    This issue has been resolved.

  •  1,563
    Laborator replied
    June 18, 2024 at 7:41am

    Hi there,

    Please share your website login credentials so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how), or you can create a temporary login without a password (see how).

    Best regards,
    Laborator Team

      Documentation         Join Kalium Users Group