Important:
This support area is for Kalium 3 users only.
Support for Kalium 4 has moved to our new platform at support.laborator.co.
If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.
Ladies and Gentlemen,
when I try to register the licence for my Kalium theme, I can click on the "Register Kalum" button. A window also opens where I have to log in to envato.
I can also log in there and the correct licence is displayed straight away.
If I now want to continue, I get the error:
"There has been a critical error on your website."
and the page has not been registered. As the API is running on your site (https://api.laborator.co/licenses/), I assume that your server is not working and I would like you to fix the error!
Thank you in advance for your efforts.
Hi Chillmaster,
We appreciate your patience while we resolved the recent server maintenance issue. I'm pleased to inform you that the problem affecting the registration of the Kalium theme has been successfully resolved.
You can now proceed to register the Kalium theme without encountering any further difficulties. Please don't hesitate to reach out to us if you have further questions.
Thank you for your understanding and continued support.