Okay
  Public Ticket #3599125
Screen error
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  • Sam_35 started the conversation

    Hi, my screen look like this (see image attached) when I open the website in another browser. I already follow the PHP configuration limits as in the documentation. 

    Attached files:  screen.JPG

  • [deleted] replied

    Hi Sam_35,

    Please share your website login credentials with me so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how)

    Thanks!

  •   Sam_35 replied privately
  • [deleted] replied

    Hi again,

    I disabled your caching plugins and your site loads as it should now.

    See video: https://d.pr/v/vqBFBL

    It seems that this problem is happening because of the Speedy Cache plugin. Please check if an option of the plugin is causing the problem, and for more info you can contact the plugin author.

    Thanks!

    P.S: I think that one of those options is causing the problem (see screenshot).

  • Sam_35 replied

    Hi, thanks for your support. But I notice there are some errors regarding color.

    I changed my menu color to blue (it works before) but now it goes back to yellow. And some font colors are different when I open the website is desktop and mobile.

    Attached files:  color_menu.JPG
      color_menu2a.JPG
      error3.jpeg

  • [deleted] replied

    Hi Sam,

    I can see that color is blue now, it seems that you just needed to clear your cache.

    See video: https://d.pr/v/Y8YR7I

    P.S: You can disable caching plugins when you work on your theme so you won't have those weird problems that caching throwssmile.png