I hope this message finds you well. I am currently facing an issue with the Kalium theme in WooCommerce when trying to change the image gallery on variation change for variable products. I have installed a Variation Images Gallery for WooCommerce plugin to achieve this functionality, but it seems that there is a conflict with the current Kalium theme, preventing the gallery from changing when variations are selected.
To troubleshoot this, I switched to the default WordPress Twenty Twenty theme, and the plugin worked seamlessly with the default theme. This leads me to believe that there might be a compatibility issue between the Kalium theme and the plugin.
I would like to checkif the Kalium theme provides support for changing the gallery on variation change. If so, could you please provide me with a solution or guidance on how to resolve this issue within the Kalium theme?
I appreciate your assistance in resolving this matter and look forward to receiving your positive reply.
We have support for WooCommerce Variation Swatches and Photos and WooCommerce Variation Swatches, but over the time there may have been error which has shown up so to check that can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
P.S: If you are using an old Kalium version, please update your theme first and then the premium plugins too.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. Navigate to Laborator > Plugins area to update those plugins to the latest version that we support.
Can you increase the user roles and privileges to Administrator as currently the user does not have any rights to see what the issue can be as we need to investigate the issue.
Unfortunately we can't do anything separately as it may be caused by many 3rd party plugins and other issues. The issue you are having was a few updates before the current one but you are using the latest version of the theme, as mentioned we have fixed the issue so that's why I wanted to check the site by myself.
To troubleshoot the issue please start by disabling the plugins one by one and removing additional theme code if there is any.
If you don't want to share the login credentials you can use this plugin as an alternative:
Can you please point out where you have set a variation image gallery in which product as I could not find it, so we can see where the problem is, and check what the theme may be causing. If possible please include a link to that product.
Also I see you have 64 plugins installed which is a very bad site environment, just try to keep it as clean as possible by using only the necessary plugins of the theme and the ones you really need, lots of them are outdated and also they can cause serious issues with each other when all of them are active so before anything else try to turn off every plugin except WooCommerce and the Variation Swatches plugin to see if the problem is getting fixed.
Here you can find the list of all supported plugins by Kalium, and Variation Images Gallery for WooCommerce is not one of them, but to do a workaround I have added a snipped which disables Kalium product gallery and the snippet name is Disable Kalium Gallery, this snippet will disable Kalium gallery and you will have to style it on your own.
Hello Support Team,
I hope this message finds you well. I am currently facing an issue with the Kalium theme in WooCommerce when trying to change the image gallery on variation change for variable products. I have installed a Variation Images Gallery for WooCommerce plugin to achieve this functionality, but it seems that there is a conflict with the current Kalium theme, preventing the gallery from changing when variations are selected.
To troubleshoot this, I switched to the default WordPress Twenty Twenty theme, and the plugin worked seamlessly with the default theme. This leads me to believe that there might be a compatibility issue between the Kalium theme and the plugin.
I would like to checkif the Kalium theme provides support for changing the gallery on variation change. If so, could you please provide me with a solution or guidance on how to resolve this issue within the Kalium theme?
I appreciate your assistance in resolving this matter and look forward to receiving your positive reply.
Thank you.
Hi Glowtronics1,
We have support for WooCommerce Variation Swatches and Photos and WooCommerce Variation Swatches, but over the time there may have been error which has shown up so to check that can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
P.S: If you are using an old Kalium version, please update your theme first and then the premium plugins too.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. Navigate to Laborator > Plugins area to update those plugins to the latest version that we support.
Best regards,
Laborator Team
Hi there,
Can you increase the user roles and privileges to Administrator as currently the user does not have any rights to see what the issue can be as we need to investigate the issue.
Best regards,
Laborator Team
Hi Milan,
Unfortunately we can't do anything separately as it may be caused by many 3rd party plugins and other issues. The issue you are having was a few updates before the current one but you are using the latest version of the theme, as mentioned we have fixed the issue so that's why I wanted to check the site by myself.
To troubleshoot the issue please start by disabling the plugins one by one and removing additional theme code if there is any.
If you don't want to share the login credentials you can use this plugin as an alternative:
https://wordpress.org/plugins/temporary-login-without-password/
It will generate a temporary login and then it will be dimissed.
Best regards,
Laborator Team
Hi there,
The email is [email protected], you can create the login based on this email.
Best regards,
Laborator Team
Hi there,
Can you please point out where you have set a variation image gallery in which product as I could not find it, so we can see where the problem is, and check what the theme may be causing. If possible please include a link to that product.
Also I see you have 64 plugins installed which is a very bad site environment, just try to keep it as clean as possible by using only the necessary plugins of the theme and the ones you really need, lots of them are outdated and also they can cause serious issues with each other when all of them are active so before anything else try to turn off every plugin except WooCommerce and the Variation Swatches plugin to see if the problem is getting fixed.
Best regards,
Laborator Team
Hi there,
Can you please increase the user permissions and make it a super admin as it does not have any access to the plugins and theme files.
Best regards,
Laborator Team
Hi there,
Here you can find the list of all supported plugins by Kalium, and Variation Images Gallery for WooCommerce is not one of them, but to do a workaround I have added a snipped which disables Kalium product gallery and the snippet name is Disable Kalium Gallery, this snippet will disable Kalium gallery and you will have to style it on your own.
Best regards,
Laborator Team