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  Public Ticket #3524124
Main image in product page is blurry
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  •  2
    dustandgrooves started the conversation

    Hi,

    The main image in this product page is blurry and I can't get to fix this. 

    I tried regenerating thumbnails for this image. No success. 

    I uploaded it again, but then after a while, it changes again to a blurry one. 

    When I hover on it, it shows the bigger sharp thumbnail. 

    Thanks

  •  1,558
    Laborator replied

    Hi there,

    Could you please provide a screenshot from your view, because when I checked it the image size used in product page is quite good and the quality doesn't look blurry at all:

    lgb63w.png


    Best regards,
    Laborator Team


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  •  2
    dustandgrooves replied

    Hi,

    There is a consistent problem with the product pages. 

    The screenshot you took was right after I re-generated the thumbnails. and I agree it looks OK.

    But 2 days later it became blurry again.

    Now, I re-generated all thumbnails on the website, and it looks like many of the small thumbnails are missing/broken. 

    Thanks


    Attached files:  Screenshot 2023-11-21 at 12.27.38 PM.png

  •  2
    dustandgrooves replied

    also,

    maybe this screenshot will give some clues to the problem. 

    some of the sizes are marked as error


    Attached files:  Screenshot 2023-11-21 at 12.40.56 PM.png

  •  1,558
    Laborator replied

    Hi again,

    It's the first time I hear that images automatically become blurry after you have re-generated them, please check carefully to see if there is a cache or a plugin interfering with the images and making them load a smaller image so they show blurry, right now I checked your site again and the images are shown in very good quality. 

    Regarding the second screenshot, the images have not been regenerated because they would be larger than the original image and that's why they won't be regenerated at all.

    Best regards,
    Laborator Team


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