Hi there,

It depends for which part of the site you are talking about, if you are talking about the product images when you open the lightbox then you can set the JPEG image quality to 100% and then regenerate the images, you can do that under Laborator > Theme Options > Performance:

By the way, the product images seem to be automatically scaled as you have huge image sizes which is not good, it is recommended you use a maximun image size of 1920px and there is more than enough width to have crystal clear images.

Hi there,

Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

To include your credentials click Insert Credentials button in the editor toolbar. (See how)

Hi there,

I think you have problems with your server, I have tried to install the default WordPress theme and troubleshoot to see where the problem is coming from but it is not allowing to install anything. The installation of default WP themes failed and it is taking forever to load the media library, even though the images would be very large they would load. 

When I checked the System Status, I can see that your server does not meet the minimum criteria of the theme to work properly, this will cause also lots of plugins not to work as they should.

These are the minimum requirements of Kalium:

max_execution_time = 120
memory_limit = 128M
post_max_size = 64M
upload_max_filesize = 64M
max_input_time = 60
max_input_vars = 3000

While your server does not meet the :

max_input_vars which is 1000

post_max_size which is 32M

upload_max_filesize which is 32M

Please contact your hosting provider and ask from them to increase these limits.

Hi again,

You can do a clean install but that is not necessary as the theme seems to be installed properly and without any issue, as I suggested it would be better to contact the server company and ask to increase the limits. If you want to re-install the theme you can simply delete it and reset the WP installation. You can reset your WordPress installation by using this plugin WordPress Reset (By Matt Martz) and then activate the theme and try to install demo-content again.

Hi again,

Nothing was touched in your site from our side, we have simply pointed out the status of the server and moreover I cannot even access the admin area at all now:

It is taking so forever to load, and then it doesn't load at all. Could you please resolve the issues with the server and get back to us so we can see what the problem may be even though these issues which are pointing out are not theme related and cannot be caused by themes.

Hi there,

Have you tried switching to the default WooCommerce theme Storefront to see if this happens?

So what are the results, have you been able to try it with Storefront and see if you are getting the same results? I see your site is running really slow which is not normal, have you tried another server just to check the difference between the two?

Then please make sure your server firewall has not blocked us, I am unable to view your site at all. For more please watch the video below:

https://d.pr/v/Ppl1Lr

P.S. Yes, the reason why your site is not loading is because of the firewall as I was able to view it via VPN. Could you please let us know if you are still experiencing the issues/bugs you had before resetting the theme and if you need further help?

Yes, the reason why your site is not loading is because of the firewall as I was able to view it via VPN. Could you please let us know if you are still experiencing the issues/bugs you had before resetting the theme and if you need further help?

Regarding the payment method it is completely up to you, so what works best you may continue using.