Important:
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Okay
  Public Ticket #3404177
Updating Kalium on my website
Closed

Comments

  • synarmosis13 started the conversation
    June 30, 2023 at 10:42am

    To Whom it may concern, 

    Hello, so on my wordpress website I clicked on Renew Support in order chage a theme on my website which I want to use and on my license support page it still says expired. My question is how can I update Kalium and also how can I add a new theme to my website?

    {"wp":{"use":false,"adminUrl":"","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  • [deleted] replied
    June 30, 2023 at 12:50pm

    Hi,

    — If you have purchased the support, just go to Laborator > License area and click the "reload your license" button.

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    As for the theme update, just go to WordPress dashboard > Updates and you can update Kaliumsmile.png

  • synarmosis13 replied
    July 3, 2023 at 11:06am

    Hi Ylli, I have clicked on reload license several times and the suppoprt status is still on expired.

  • [deleted] replied
    July 3, 2023 at 12:57pm

    Hi again,

    Thanks for your reply.

    Please share your website login credentials with me so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how)

    Thanks!