Okay
  Public Ticket #3351925
see a still image for a moment.
Closed

Comments

  •  4
    yamat8 started the conversation
    April 19, 2023 at 8:58am

    The video is at the top of this page.
    When you view it on a PC, you can see a still image for a moment.

    I would like to fix this.

    When I initially set the background video, the video was not displayed on a smartphone, so I had no choice but to add a still image,

    If you can stream the same video on responsive smartphone, it would be best to set it up there.

    Thank you in advance.

  • [deleted] replied
    April 19, 2023 at 9:08am

    Hi yamat8,

    You are using an old version of our theme 3.7, the latest version for the moment is 3.8 (read Kalium Changelog), please update your theme first and see if this problem is resolved.

    If not, please record a video of your problem so I can better understand it and reply to your question.

    Thanks!

  •  4
    yamat8 replied
    April 19, 2023 at 9:44am

    oh sorry replies are for different tickets.

    https://jikan.tv/about/

    The video at the top of this page, does not display on a smartphone. The theme update has been completed.

  • [deleted] replied
    April 20, 2023 at 8:45am

    Hi yamat8,

    I added this CSS code to your Custom CSS area

    /* Fixes mobile phone video bug of WPBakery */
@media (max-width: 767px) {
    .vc_video-bg.vc_hidden-xs {
        display: block !important;
    }
}

    And this fixed the problem.

    Thanks!

  •  4
    yamat8 replied
    April 23, 2023 at 3:30pm

    thanks Ylli 

    I checked.
    The behavior of the mobile video,
    The playback button is showing up,
    But I can't get the button to play.

    best

  • [deleted] replied
    April 24, 2023 at 8:05am

    Hi yamat8,

    This must be a bug on WPBakery Page Builder. I hope that they can fix this problem as soon as possible in the next plugin update.

    You can also report this problem to WPBakery Page Builder support too.

    Thanks for your understanding.