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  Public Ticket #3339761
Product Sharing Issue on FaceBook
Closed

Comments

  • estar69 started the conversation

    Hey, when trying to share a product it calls the wrong information to Facebook, althought it links to the correct product. Please see screenshot

    {"wp":{"use":false,"adminUrl":"https://lontana.co.za/item/boxer-shorts/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  • [deleted] replied

    Hi estar69,

    It seems that when you go that that page: https://lontana.co.za/item/boxer-shorts/ it is redirecting to https://lontana.co.za/my-account/

    See screenshot:

    medium
    (view large image)

    Please check if you have used any plugin to do that because this is not a theme problem. You can test that with a default WordPress theme and you will see that the same will happen.

    I suggest you check any third-party plugin if you have accidentally redirected that product page to go to the My Account page.

    Have a nice day!

  •   estar69 replied privately
  • [deleted] replied

    Hi again,

    I just activated a default WordPress theme and the same problem happened.

    See video: https://d.pr/v/iC4f4z

    This proves that we don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved?

    If not, then please contact your hosting provider so they can check this problem for you.

    I hope that this problem will be resolved fast for you.