Important:
This support area is for Kalium 3 users only.
Support for Kalium 4 has moved to our new platform at support.laborator.co.
If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.
Can’t register theme in wordpress. After login in it shows this. tried with different browsers.
Hi Ingo,
It seems that Envato API was down at that moment. Can you please try again today? It should work for you too.
Thanks!
Hey Ylli, thanks for your reply. Unfortunately, it is still not working.
Deleted Cache and tried again... same result.
See attachment.
Hi Ingo,
Please share your website login credentials with me so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how)
Thanks!
Hi Ingo,
This is how I see your WordPress dashboard.
(view large image)
Can you please grant me super Admin privileges to test your license registration?
Thanks!
Oh.... sorry.
Changed it to admin.
Should work now.
Hi Ingo,
I just tried to register the license with one of our accounts and everything worked as it should.
See video: https://d.pr/v/PWSD3p
Is very strange why that problem is happening to you. I also can see that users regularly are registering their licenses.
Please make sure to go to those two sites themeforest.net and build.envato.com, and login with the account that you purchased Kalium (ibutsch1). When you do that, go to your License page, and try to register the theme.
If that still doesn't work, please record this procedure so we can check that problem together with Envato.
Thank you!
Hey Ylli,
I recorded the procedure...
First I tried it the way you said.
Then I deleted The Browser Cache.
And did it again...
Unfortunately, still not working.
Here is the download link to the video
https://we.tl/t-twGHbfMDPO
But the prompt is different now... it says I don’t have a purchase.
Hey, sorry... I was using the wrong email for the Video
I managed to get here now.... (see image)
Can you please delete this domain?
That was the unasigned domain of the provider before I assigned it to https://ingobutsch.de
Thank you.
Now I see it was assigne to live-website.com
and that surely wasn’t me... strange.
Hello, would it be possible to solve that today? Because without registration, I can't install the plugins I need....
This is happening because you have purchased Kalium with this account: ibutsch1 but you are trying to activate Kalium with another account inbobutsch.
You can see that the same message is showing for in the error area too:
(view large image)
You just need to activate Kalium from ibutsch1 and that's it.
So I'm writing you the same message again:
Please make sure to go to those two sites themeforest.net and build.envato.com, and login with the account that you purchased Kalium (ibutsch1). When you do that, go to your License page, and try to register the theme.
Thank you for your patience Ylli,
it finally worked.
Hi ibutsch1,
I'm happy that everything is resolved now and you have registered Kalium with the ThemeForest account that you made the purchase.
Have a great day!
P.S: If you like Kalium, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.