Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
We didn't have any known issue with the sticky header or any recent ticket regarding the problem so I assume there is a problem when you have set it up.
I used the "Reset Options" feature on the Laborator/Theme Options menu. Now the sticky header works on one page, our "Stages" page, but not anywhere else. I'm not sure what's causing this odd behavior. Is there a way I can reload the theme?
If you have reset the theme options then there is no other way to reset it, you just can check the header option on each page if they are being overwritten:
If you don't want to grant access to us through the users then you can use plugins such as this one:
I checked each page and they're not being overwritten. There appears to be another issue now with some pages not using the "Default (Primary Theme Color)".
I think it's best that I grant you access to the website so you can see what's going on.
How should I fill out the temporary login information for you? Thanks.
The access you provided does not have "super admin" privileges so I cannot see half of the options and theme options at all, please check the user privileges and provide the login link again so I can check what the problem is with the sticky header in your site.
As I assumed the problem is not theme related, from what I could see you are hosted in Kinsta which is offering you a Caching plugin for WordPress and you have also installed "WP Rocket" which does the same thing. So these two are both trying to minify your site and causing this issue. I have started disabling plugins one by one and found out the problem is coming from them. After every change you will have to clear the cache from Kinsta tools:
Thank you for finding the cause of the issue. I really appreciate the help!
One last question for you. It looks like the Default (Primary Theme Color) has changed from the original yellow to a blue color. I can't seem to find where I can change this back.
The Kalium Sticky Header does not work. It is enabled, but does not remain at the top of the page like it should.
Hi there,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
Best regards,
Laborator Team
Hi Art,
Is this issue common? Has it happened elsewhere? Is there anything that can be done before I grant you access to my entire website?
Hi again,
We didn't have any known issue with the sticky header or any recent ticket regarding the problem so I assume there is a problem when you have set it up.
Best regards,
Laborator Team
Hi Art,
I used the "Reset Options" feature on the Laborator/Theme Options menu. Now the sticky header works on one page, our "Stages" page, but not anywhere else. I'm not sure what's causing this odd behavior. Is there a way I can reload the theme?
Hi again,
If you have reset the theme options then there is no other way to reset it, you just can check the header option on each page if they are being overwritten:
If you don't want to grant access to us through the users then you can use plugins such as this one:
https://wordpress.org/plugins/temporary-login-without-password/
To create a temporary login which we can use, and once we're finished you can remove it.
Best regards,
Laborator Team
Hi Art,
I checked each page and they're not being overwritten. There appears to be another issue now with some pages not using the "Default (Primary Theme Color)".
I think it's best that I grant you access to the website so you can see what's going on.
How should I fill out the temporary login information for you? Thanks.
Hi again,
You can use this email: [email protected] to fill out the form
Best regards,
Laborator Team
Hi Art,
Here's the temporary login link:
https://www.arroyoweststudios.com/wp-admin/?wtlwp_token=03913d1e74f6864c2f4746863cbcad25a3e4e81a745df551967805b146a4f356c33dc205fc34b59596a96660325b27c370eaf13b07c2b8561e076e4813bc47a2
Please let me know if you need any more information. Thanks.
Hi again,
The access you provided does not have "super admin" privileges so I cannot see half of the options and theme options at all, please check the user privileges and provide the login link again so I can check what the problem is with the sticky header in your site.
Best regards,
Laborator Team
Hi Art,
This login link should have administrator access:
https://www.arroyoweststudios.com/wp-admin/?wtlwp_token=03913d1e74f6864c2f4746863cbcad25a3e4e81a745df551967805b146a4f356c33dc205fc34b59596a96660325b27c370eaf13b07c2b8561e076e4813bc47a2
Hi there,
As I assumed the problem is not theme related, from what I could see you are hosted in Kinsta which is offering you a Caching plugin for WordPress and you have also installed "WP Rocket" which does the same thing. So these two are both trying to minify your site and causing this issue. I have started disabling plugins one by one and found out the problem is coming from them. After every change you will have to clear the cache from Kinsta tools:
https://www.arroyoweststudios.com/wp-admin/admin.php?page=kinsta-tools
Best regards,
Laborator Team
Hi Art,
Thank you for finding the cause of the issue. I really appreciate the help!
One last question for you. It looks like the Default (Primary Theme Color) has changed from the original yellow to a blue color. I can't seem to find where I can change this back.
Hi there,
To change the skin colors go to Laborator > Theme Options > Theme Styling and change the Link color:
Best regards,
Laborator Team