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  Public Ticket #3096548
homepage
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  • store39 started the conversation
    August 3, 2022 at 8:26am

    hello dears,

    I have set the Homepage 4 as first page.

    There was a video but now, if you can see below, there is only the preview without the video, can you explain why?

    5542497108.png

    I also have another question: can I add or delete some icons from the widget below (the one with payment methods and couriers)? thank you

  •  1,558
    Laborator replied
    August 4, 2022 at 7:24am

    Hi there,

    I tried to login and see what the issue may be but the previously added credentials your site does not seem to be working:

    https://saram61.sg-host.com/

    Y5pZZC.png

    Have you moved the site to a different domain or what could be the issue that I cannot access it at all.

    Best regards,
    Laborator Team

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  • store39 replied
    August 4, 2022 at 7:25am

    ciao Art

    here you are the new domain, sorry


    https://saram62.sg-host.com/


    credentials are the same for the previous one


    thanks

  •  1,558
    Laborator replied
    August 4, 2022 at 7:41am

    Hi again,

    Please provide the admin URL so I can login, it is showing me a "404 Page" when trying to access that page:


    Best regards,
    Laborator Team

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  • store39 replied
    August 4, 2022 at 7:46am

    hi again,

    you have to do the login, so you can open my personal area and then you can reach the backend area.

    thanks

  •  1,558
    Laborator replied
    August 5, 2022 at 8:20am

    Hi again,

    The "wp-admin" link does not work so I had to login from other places, regarding the slider I have removed the image and now the video is playing. Please note that the "LayerSlider" is a 3rd party plugin and support for 3rd party plugins is not included in theme support.

    Best regards,
    Laborator Team

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  • store39 replied
    August 5, 2022 at 8:24am

    ciao Art,


    sorry, I didn't know it, anyway thank you.

    My last question is this: how can I edit the single product page? is it possible to move the price, description etc?

  •  1,558
    Laborator replied
    August 8, 2022 at 7:51am

    Hi there,

    The single page is a WooCommerce page and it is not editable through theme options, anyway these are the options you can change through the theme options:

    BX9Gt1.png


    Best regards,
    Laborator Team

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  • store39 replied
    August 8, 2022 at 9:21am

    ciao Art

    ok thank you.

    But where can I find also the Theme File Editor? it's not displaying in Appereance menu


    thank you

  •  1,558
    Laborator replied
    August 9, 2022 at 7:23am

    Hi there,

    If you are on SiteGround hosting then it enables some plugins which disable Theme Editor, so to fix this go to Plugins and disable SG Security plugin.

    Best regards,
    Laborator Team

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