we recently renewed the license for Kalium theme on one of our sites but we cant update the theme. The update option has disappeared and the theme is stuck in version 2.3. Also, the WP bakery plugin update fails and the theme options "Save all", also fails.
What problem you are receiving? Can you send me the error?
In this area you can check assigned domains for your account. You just need to add a purchase code and the system will show where you have used the licenses.
We assigned the correct license to the domain but we can not update the theme. Its currently 2.3 but after the license assignment, there is no notice on WordPress to update the theme.
Also a side-question, how do we re-assign a license for a domain that is no longer required?
Hi,
we recently renewed the license for Kalium theme on one of our sites but we cant update the theme. The update option has disappeared and the theme is stuck in version 2.3. Also, the WP bakery plugin update fails and the theme options "Save all", also fails.
Could you please assist us?
Thanks,
Vagelis
Hi Vagelis,
What problem you are receiving? Can you send me the error?
In this area you can check assigned domains for your account. You just need to add a purchase code and the system will show where you have used the licenses.
Thanks!
We assigned the correct license to the domain but we can not update the theme. Its currently 2.3 but after the license assignment, there is no notice on WordPress to update the theme.
Also a side-question, how do we re-assign a license for a domain that is no longer required?
Hi vaggss,
— Please send credentials so I will check.
— You need to send us the purchase code so we can revoke that license.
Thanks!