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  Public Ticket #2994799
Font not loading depending on browser
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  •  12
    KatKARAVAN started the conversation

    Hi again,

    the selfhosted fonts are not loading depending on the browser I am using. (Firefox/Safari not, Chrome and Opera are fine)

    Any idea why?

    Thanks as always for your help!

    Best, Katrien

  •  1,558
    Laborator replied

    Hi Katrien,

    I checked the Segoe UI font in your site and from what I can see you have not completely set up the font:

    hBhOGQ.png

    Best regards,
    Laborator Team


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  •  12
    KatKARAVAN replied

    Hi Ari, thank you for your replay.
    The site am I talking about is https://hollywood-memories.com/
    Please see the screen, the font is set up.

    What do I need to change?

    Best, Katrien


    8672475432.png


  •  1,558
    Laborator replied

    Hi Katrien,

    I will need your login credentials to see what the issue can be, could you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in the editor toolbar. (See how)

    Best regards,
    Laborator Team


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  •   KatKARAVAN replied privately
  •  1,558
    Laborator replied

    Hi there,

    I have fixed the issue, please check the screenshot below:

    AdrOLn.png


    Best regards,
    Laborator Team


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  •  12
    KatKARAVAN replied

    Thank you Art for your help!!! I could have found this myself :/ We recently changed the http into https.

    I love the Klaium Theme and love the amazing support!

    Have a nice day, best, Katrien

  •  1,558
    Laborator replied

    You are welcome Katrien, we are very happy to hear these kind words from our customers as we are working every day to make the theme even better with new features and options!

    Wishing you a great week ahead!

    Best regards,
    Laborator Team


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