Okay
  Public Ticket #2975494
Updates
Closed

Comments

  • stuartbalkham started the conversation

    When I try to update the theme, I get the following message:

    "An error occurred while updating Kalium: This domain is not permitted to download the update! Please check your registration (Laborator > Registration)"

    The registration is complete and status says "Registered".

    I have also tried via the update link on the themes page and the same error occurs. 

    Please advise.

    Many thanks,

    Stuart

  • [deleted] replied

    Hi Stuart,

    From this ticket (#2874574) I can see that we have revoked your license and your license doesn't have any domain attached for the moment.

    Please go to Product Registration page (screenshot) and click the Remove Registration button, then you activate your theme again in the final domain.

    After you do that, you can update Kalium and theme plugins without a problem.

    Have a nice day!