1. I had to change the subscription form at the footer of my page. As a result, the footer is not shown completely when you scroll down. If I set the footer to Normal, it is shown correctly, but I like the slide effect.
2. And I have another problem with the contact form: when I try to send a message, I get this: "Captcha verification failed, please try again!", even though I have reCaptcha by BestWebSoft configured (clicked Version 3).
1. That type of layout of the footer is not made for huge footers because it will not look good. The one thing that you can do is to remove the GDPR text that your plugin is showing. You can do that by adding this CSS code:
.widget.widget_text small {
display: none;
}
2. Please check the plugin you are using, it is also breaking the Contact page because it is not working from there either.
1. I have put manually that GDPR text; with the other form -they have change recently the code- the footer worked perfectly.... The suscription form at the footer of the page is not a plugging, it is just a code -an iframe-. Even though I have took all that GDPR text off, the footer keep working badly (I put it back).
2. I haven't changed or add any plugin since a lot of time... As a matter of fact, I deactivated the GDPR plugging I was using, as I got rid of any cookie I had and it was not necessary.
1. The problem is coming from the iframe, the iframe did not have a height specified so the footer could not see the exact size of elements inside it and that caused this issue, what I did was to set a height of 300px for the iframe and now the problem seems to be gone.
2. It is not coming from the theme, switched back to the default WordPress theme and the issue is still there.
2. I disabled all the plugins that are not strictly necessary for the site, but the problem is still there, maybe something wrong in the form or in the ReCaptcha configuration?
I don't really know since it is not a theme feature or option, it may be coming from the iframe or plugin which you are using, you can contact their support to get help on that. As mentioned in my previous reply, if you switch to the default WordPress theme the problem is still there and it is not coming from the theme.
The form that is not working has nothing to do with the subscribe form, is the one on "your" contact page; I have set it as you explain, ticking "Use Recaptcha" and configuring the Recaptchaplugging as you say... That is why I'm asking for your help ;)
Yes, the upcoming updates will contain this fix because the ReCaptcha plugin changed something in its implementation and I've added a fallback method that guarantees the captcha will work on both cases (with older version of plugin and current version as well).
Hi:
1. I had to change the subscription form at the footer of my page. As a result, the footer is not shown completely when you scroll down. If I set the footer to Normal, it is shown correctly, but I like the slide effect.
2. And I have another problem with the contact form: when I try to send a message, I get this: "Captcha verification failed, please try again!", even though I have reCaptcha by BestWebSoft configured (clicked Version 3).
Can I fix them somehow?
Thanks and best,
Sira
Hi Sira,
1. That type of layout of the footer is not made for huge footers because it will not look good. The one thing that you can do is to remove the GDPR text that your plugin is showing. You can do that by adding this CSS code:
.widget.widget_text small { display: none; }2. Please check the plugin you are using, it is also breaking the Contact page because it is not working from there either.
Best regards,
Laborator Team
Hi, Art:
1. I have put manually that GDPR text; with the other form -they have change recently the code- the footer worked perfectly.... The suscription form at the footer of the page is not a plugging, it is just a code -an iframe-.
Even though I have took all that GDPR text off, the footer keep working badly (I put it back).
2. I haven't changed or add any plugin since a lot of time... As a matter of fact, I deactivated the GDPR plugging I was using, as I got rid of any cookie I had and it was not necessary.
Any idea?
Thanks again :)
Hi Sira,
1. The problem is coming from the iframe, the iframe did not have a height specified so the footer could not see the exact size of elements inside it and that caused this issue, what I did was to set a height of 300px for the iframe and now the problem seems to be gone.
2. It is not coming from the theme, switched back to the default WordPress theme and the issue is still there.
Best regards,
Laborator Team
Hi, Art:
Sorry for the delay and happy new year!
1. Problem solved :)
2. I disabled all the plugins that are not strictly necessary for the site, but the problem is still there, maybe something wrong in the form or in the ReCaptcha configuration?
Best,
Sira
Hi Sira,
I don't really know since it is not a theme feature or option, it may be coming from the iframe or plugin which you are using, you can contact their support to get help on that. As mentioned in my previous reply, if you switch to the default WordPress theme the problem is still there and it is not coming from the theme.
Happy new year
Best regards,
Laborator Team
Hi, Art:
The form that is not working has nothing to do with the subscribe form, is the one on "your" contact page; I have set it as you explain, ticking "Use Recaptcha" and configuring the Recaptchaplugging as you say... That is why I'm asking for your help ;)
Hi Sira,
I will assign this ticket to our developer and he will check what the problem could be, as I could not manage to fix it after trying several things.
Best regards,
Laborator Team
Thank you very much, Art, as always :)
Best and have a nice week
Sira
Hi Sira,
I have managed to fix this by applying a patch on your site and contact form is now being submitted successfully with reCaptcha verification.
This fix will be included in the future updates of Kalium as well.
Hi, Arlind:
THANKS! Proud of having find a bug that will be fixed ;)
I asume that if I update the theme, the patch will be still there, is that so?
Best
Sira
Yes, the upcoming updates will contain this fix because the ReCaptcha plugin changed something in its implementation and I've added a fallback method that guarantees the captcha will work on both cases (with older version of plugin and current version as well).
Once again thank you for reporting this issue.
Have a great weekend.
You too, Arlind! :D