Okay
  Public Ticket #2924662
advanced custom fields pro with kalium update
Closed

Comments

  • DukeofMentmore started the conversation

    Having updated the version of kalium, I have lost the portfolio photos i used to have. i thought this might be because I was using an old advanced custom fields plugin, but now I've updated and changed to advanced custom fields pro 5.11.3 and it still doesn't load anything. 

    When I look at a a portfolio item in the editor, I there's a blank area underneath the written text that used to have tyhe photos, but instead i get a blank grey box with 'loading options' and a loading icon. however no matter how long I leave it, nothing loads.

    Is this the advanced custom fields plugin? Or is something else going wrong?

    Thanks

  • DukeofMentmore replied

    Here's my plugins screen

  •  1,558
    Laborator replied

    Hi there,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in the editor toolbar. (See how)


    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   DukeofMentmore replied privately
  •  1,558
    Laborator replied

    Hi Andrew,

    In my last reply I have asked for your site login credentials, can you please provide these credentials so we can check where the problem is.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   DukeofMentmore replied privately
  •  1,558
    Laborator replied

    Hi there,

    I saw this warning message in your dashboard:

    medium
    (view large version)

    And then I removed the ACF Pro plugin completely and re-installed it, now it seems to work properly and all the settings are showing as they should.

    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group

  •   DukeofMentmore replied privately
  •  1,558
    Laborator replied

    You're welcome Dukesmile.png

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on ThemeForest from your Downloads tab.

    A huge thank you from Laborator in advance, have a great day!


    Best regards,
    Laborator Team


      Documentation         Join Kalium Users Group