When I check the registration in Laborator menu it says : Kalium theme is installed and activated on your WordPress site. Product is registered and you will get latest theme and premium plugin updates upon their availability.
I cannot update the WPBakery plugin either, I get the following message:
An error occurred while updating WPBakery Page Builder: Forbidden
Could you please let me know what may be the problem? I've tried to remove registration in order to register the theme again but it remains registered.
That's probably because you have activated the theme previously in a test domain and the theme has already been registered, so now we will have to remove the registration from your old domain in order to register it in the new domain and update the theme.
Can you please provide the Envato username you purchased the theme with or the purchase code so we can proceed with the license reset.
I am trying to update Kalium from 3.3.1 tp 3.4.2. and every time is failing because and I get the following message:
An error occurred while updating Kalium: Theme is not registered, pleaseregister the theme before updating it.
When I check the registration in Laborator menu it says : Kalium theme is installed and activated on your WordPress site. Product is registered and you will get latest theme and premium plugin updates upon their availability.
I cannot update the WPBakery plugin either, I get the following message:
Downloading update from https://api.laborator.co/kalium/plugin-updates/6.7.0/js_composer.zip?license_key=24a401cd-9ae5-52de-a745-751ab9deg1de&token=QkQ1YVJuTDJKazNhTldKempjdlR0TjNpcllYN2J1Q2h5d3hoejA0Sk1QTGdUdz09…
An error occurred while updating WPBakery Page Builder: Forbidden
Could you please let me know what may be the problem? I've tried to remove registration in order to register the theme again but it remains registered.
Thank you in advance for your help.
Hi Montse,
That's probably because you have activated the theme previously in a test domain and the theme has already been registered, so now we will have to remove the registration from your old domain in order to register it in the new domain and update the theme.
Can you please provide the Envato username you purchased the theme with or the purchase code so we can proceed with the license reset.
Best regards,
Laborator Team
Happy to hear that Montse, have a great weekend!
P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on ThemeForest from your Downloads tab.
A huge thank you from Laborator in advance!
Best regards,
Laborator Team