You are using an old version of our theme 3.3.1, the latest version for the moment is 3.4.2 (read release notes), please update your theme first and then the premium plugins too.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. Navigate to Laborator > Plugins area to update those plugins to the latest version that we support.
Then please check if your problem is fixed.
P.S: Please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser the cache. Another option is to open new a private/incognito window and try if it works.
I assigned this ticket to our main developer (Arlind) and he checked your problem for more than 1 hour. He said that for the moment we don’t have a quick fix for yhis problem that can appear for a very small number of users but we are working in a new shop update that will be released three months from now and that update should fix this problem.
After clicking "show more", the displayed items are not sorted correctly
Hi eoscreative,
Please provide your WordPress credentials, because I need to login to your site and test this.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
Thanks!
Hi eoscreative,
You are using an old version of our theme 3.3.1, the latest version for the moment is 3.4.2 (read release notes), please update your theme first and then the premium plugins too.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. Navigate to Laborator > Plugins area to update those plugins to the latest version that we support.
Then please check if your problem is fixed.
P.S: Please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser the cache. Another option is to open new a private/incognito window and try if it works.
Thanks!
Hi Ylli,
The themes and plugins have been updated, but the problem still exists. Changing to "Normal Pagination" is normal. Is it a bug of "Infinite Scroll"?
Test page: http://dorisbath.eoscreative.co/product-category/shower/
Hi eoscreative,
I assigned this ticket to our main developer (Arlind) and he checked your problem for more than 1 hour. He said that for the moment we don’t have a quick fix for yhis problem that can appear for a very small number of users but we are working in a new shop update that will be released three months from now and that update should fix this problem.
Would like to thank you for your understanding.