Hi publicculturejkt,

Can you please try to be very specific about the question and explain it more to me so I can easily understand you and give you the proper answer.

Also please send me your WordPress credentials, because I need to login to your site and test this.

To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.

Thanks!

Hi publicculturejkt,

— You are using an old version of our theme 5.9, the latest version for the moment is 5.10, please update your theme first and then the premium plugins too. 

The easiest way to update your theme is if you use the Envato Market plugin (screenshot). When you connect the Envato Market plugin you will see the theme update prompt on the Updates tab of your WordPress site.

— If your problem happens again then we need to troubleshoot if the problem is happening because of a third party plugin with this method:

Thanks!

Hi publicculturejkt,

1— So you were using a nulled theme?

2— Please just follow the Envato Market notices and you will be able to connect Envato Market plugin with your theme so you can update Oxygen.

Thanks!