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  Public Ticket #2791693
Purchased and installed a Kalium theme, but the images from the theme are not appearing
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  • FilipStankovski1983 started the conversation

    I purchased the Kalium theme, installed it in my WordPress and activated the theme. Everything is OK, but the images from the theme are not appearing on the website (which is still under construction). When I go to the Media Library part in WordPress, the images are not there also, just kind of a one-color background image. I upload a completely new image from My Computer and the image appears normally. What is the cause for the images to not appear?

    Thanks,

    Filip

  • [deleted] replied

    Hi Filip,

    Please share your WordPress credentials because I need to login to your site and test this. Your information is safe here (private) in this thread.

    To include your credentials click the Insert Credentials button in the editor toolbar (see how)

    Thanks!

  •   FilipStankovski1983 replied privately
  • [deleted] replied

    Hi Filip,

    If you are talking about the colorful images that are showing on your site then they will be not included in the demo when you import it.

    Themes do not contain the images that we use on our previews because those images are copyrighted and theme authors can't re-distribute them to their clients.

    We actually wrote about this on our item page:

    Image Credits: The sample images viewed in the live preview are for demo purposes only and are not included with your purchase. They’re replaced with sample images so you can easily replace the images with yours.

    Screenshot:

    medium  

    (view on new page)

    This is not only our policy but this is not allowed by Envato and all the theme authors use sample images on demo contents so users will have it easier to change with their images and content.

    Thanks!

  • FilipStankovski1983 replied

    I understand now. Thank you!

  • [deleted] replied

    Happy to hear thatsmile.png

    Have a great day!