Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
I can see that Art has assigned our developer (Arlind) to check your problem but he is preparing new updates and is responding to a limited number of tickets.
You should receive a reply on Monday from Arlind.
Now you can do some things before Arlind checks your ticket:
1. You are using an old version of our theme 3.9.1, the latest version for the moment is 3.10, please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use the Envato Market plugin (screenshot). When you connect the Envato Market plugin you will see the theme update prompt on the Updates tab of your WordPress site.
2. Please share your FTP credentials, if Arlinds needs them to test your problem.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
I am sorry for the delay of answer. I am mainly focused on theme building and since we are working in release of a major update for one of our themes so it took me a while to get back to tickets.
I will troubleshoot this issue with you to see where is the problem and make the plugin work the same just like it works with Storefront.
Hi all, i got Variation swatches on Single product and Archive Page,
the theme doesnt blur and cross on Archive Page sizes that are not available.
If I install storefront it works Smoothly.
Hi accentra,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
Best regards,
Laborator Team
Hi Guys, any news?
Regards
Hi accentra,
I can see that Art has assigned our developer (Arlind) to check your problem but he is preparing new updates and is responding to a limited number of tickets.
You should receive a reply on Monday from Arlind.
Now you can do some things before Arlind checks your ticket:
1. You are using an old version of our theme 3.9.1, the latest version for the moment is 3.10, please update your theme first and then the premium plugins too.
The easiest way to update your theme is if you use the Envato Market plugin (screenshot). When you connect the Envato Market plugin you will see the theme update prompt on the Updates tab of your WordPress site.
2. Please share your FTP credentials, if Arlinds needs them to test your problem.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
Thanks!
Hi all, I've updated all to latest version but no luck.
I've tried several premium plugins for variation swatches but it seems your loop works a little different from storefront.
Regards
Hi Guys, Still no luck with this. Could you help us please?
Regards.
Hi all, I really like your theme but it 14 days I got this issue. I have bought several plugins, all show the same error. Could anyone help us please?
Regards
Hi accentra,
I am sorry for the delay of answer. I am mainly focused on theme building and since we are working in release of a major update for one of our themes so it took me a while to get back to tickets.
I will troubleshoot this issue with you to see where is the problem and make the plugin work the same just like it works with Storefront.
I've checked the shop archive with Storefont:
(view large image)
And with our theme:
(view large image)
May I know where is the issue and how it should be working?
No, I've temporarly solved it using an extra code in functions.php
Thanks
Hi accentra,
Oh, ok then, if you want you can remove that code so I can re-check your problem.
Thanks!