unfortunately the touchpoint is not recognizing any touch event on the iPhone. It's reproducable if you open the site via safari with the developer tools and set the user agent to iPhone. Also you have to scale down the width of the site that the touchpoint with the three lines appear.
It seems you have a problem with our main JS file which is not loading, this is usually linked with outdated files so make sure you are using the latest WordPress version together with the latest theme version.
If that does not do the job, can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
Are you still having these issues with your website or not, from the console and what I could see there are no errors showing in your site's console log. Also there is no known issue with "sticky header" which breaks the site, the issues must be coming from 3rd party plugins such as the ones you mentioned.
If you're still having the issues please attach the site credentials as I don't see any credentials anywhere, can you please post them again.
Hi,
unfortunately the touchpoint is not recognizing any touch event on the iPhone.
It's reproducable if you open the site via safari with the developer tools and set the user agent to iPhone.
Also you have to scale down the width of the site that the touchpoint with the three lines appear.
In Chrome it's working in the mobile view.
Hi Moarli_94,
It seems you have a problem with our main JS file which is not loading, this is usually linked with outdated files so make sure you are using the latest WordPress version together with the latest theme version.
If that does not do the job, can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
Best regards,
Laborator Team
Hi,
everything is up to date already and it's still not working.
Here are my credentials.
Edit: According to your information with JS I has deactivated WPRocket temporary and it's working.
Edit2: It was the setting: "Load Javascript deferred" in WP Rocket.
Once deactivated it was working
Edit3: Perfect. Complete site dead.
Just deactivated sticky header..
Hi there,
Are you still having these issues with your website or not, from the console and what I could see there are no errors showing in your site's console log. Also there is no known issue with "sticky header" which breaks the site, the issues must be coming from 3rd party plugins such as the ones you mentioned.
If you're still having the issues please attach the site credentials as I don't see any credentials anywhere, can you please post them again.
Best regards,
Laborator Team