Kalium theme uses the WooCommerce plugin to power the shopping part of the theme. We style the look of WooCommerce to fit the Kalium style and also offer extended functionality for it through Theme Options.
The problem that you are describing doesn't have to do with Kalium but with WooCommerce or with the plugins that you are using. Please contact the WooCommerce support for your problem or the support of the plugins that you are using so they can assist you on this.
I have a customer that can't purchase at the site
They get this error when they try to submit the credit card >PLACE ORDER< button on the cart-2 page
"Payment token or transaction ID missing"
I am using the Elavon as Merchant Processor & the WooCommerce Elavon Converge Gateway plugin.
However The transaction is not being submitted to Elevon/Merchant Processor.
Any idea what "Payment token or transaction ID missing" means and whose response is generating this?
Is it a cookie issue? As I was unable to diagnose that with the client over the phone.
Thanks
Taras
Hi Taras,
Kalium theme uses the WooCommerce plugin to power the shopping part of the theme. We style the look of WooCommerce to fit the Kalium style and also offer extended functionality for it through Theme Options.
The problem that you are describing doesn't have to do with Kalium but with WooCommerce or with the plugins that you are using. Please contact the WooCommerce support for your problem or the support of the plugins that you are using so they can assist you on this.
Thanks for your understanding.