We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
If the problem is not resolved, then please send me your WordPress credentials, because I need to login to your site and test this.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
Hello,
I update kalium theme for this website and all my portfolios (lightbox) images have gone.
Now I'm triying to create them again, but when I select:
I cannot sellect any image...I clicked on that link but nothing happen.
How do i add the images?
thanks in advance,
Ghalantina
Hi Ghalantina,
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.
If the problem is not resolved, then please send me your WordPress credentials, because I need to login to your site and test this.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
Thanks!
Hi Maria,
Problem solved by installing the Advanced Custom Fields PRO plugin that is offered by our theme.
See video: https://d.pr/v/Ni1Dse
Please go to Plugins area now and delete those plugins:
and keep only the:
Thanks!
[EDIT]
I just did that for you
Thank you so much. I didn't know i needed that plugin. it's been 4 years since we updated this website.
Great. I see it's working now. I'll do what you said.
Maria
Hi Maria,
Don't worry, I'm happy that everything is working as it should now.
Also, I have deleted the old plugins of ACF for you as I wrote on my last reply
Have a nice day!
I will set this ticket as solved from here.
I see you did. Great support!
Yes, mark it as solved