Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay
  Public Ticket #2749836
WPBakery keepe uninstalling
Closed

Comments

  •  1
    Photosbydlee started the conversation
    April 14, 2021 at 10:23am

    Hello,

    It appears there is an issue with WPBakery as it keeps uninstalling itself. When I try to reinstall it, Wordpress will say it has been installed but it will disappear again immediately. It does not show up under wp-content/plugins either.

    Thanks

  • [deleted] replied
    April 14, 2021 at 10:29am

    Hi Photosbydlee,

    I will check this problem for you. Please send me your WordPress credentials, because I need to login to your site and test this.

    To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.

    Thanks!

  •   Photosbydlee replied privately
  •  1
    Photosbydlee replied
    April 15, 2021 at 12:13am

    Hi Ylli,

    Were you able to find what was causing the issue?

    Thanks

    Daniel

  • [deleted] replied
    April 15, 2021 at 7:27am

    Hi Daniel,

    I'm not sure in what circumstances this can happen but it can happen to some users maybe if the server is slow while uploading the plugin for the first time and it doesn't install all the necessary files.

    Read more: How To Fix ‘Destination Folder Already Exists’ WordPress Error.

    I solved this problem for you. 

    See video: https://d.pr/v/WMRQuX

    Thanks!