Welcome to Laborator 1on1 Support Desk!
Please make sure you include the following information for quick and smooth support:
- Latest Version
Make sure that you are using the latest update of our theme, you can find the changelog on the item's page. - Envato Login or Purchase Code
You will be required to login with your Envato account or enter the purchase code for the item you want to get support. - Link to your site
If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible. - Include a WordPress login
The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup. - Prepare your installation
Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
Support is monitored from Monday to Friday in office hours with European timing. Questions will be answered in the order received.
Item support includes:
✔ Responding to questions or problems regarding the theme’s features
✔ Fixing bugs and reported issues
✔ Providing updates to ensure compatibility with new software versions
However, item support does not include:
✖ Theme Customization
✖ Requests that require or involve Custom Coding
✖ Support for 3rd party Plugins
✖ Support for Outdated Themes
