1— Have you checked your System Status page if your PHP limits are lower than WordPress and modern themes require? For more info please carefully read this article WordPress and Kalium Server Requirements, and on this page you can find a sample email that you can send to your hosting provider too.
2— If everything is fine on your System Status page and you still receive the same error, then please send me your WordPress credentials, because I need to login to your site and test this.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
I tested this and I can see that this error is coming from your server. Please write them and tell them to check your problem and disable Mod Security for you because I think that it is causing the problem.
We are here to help our clients and this is clearly a server problem and we are not obligated to give a refund for a thing that is not coming from our theme. If you want to use the theme you can write to your hosting provider about this problem and if they are not lazy they can help you to fix their problem.
But if you came here just to get the refund and not to solve the problem then you can apply for a refund by submitting a refund request to Envato support https://themeforest.net/refund_requests/new
Hi when i try to import the automotive demo it shows me
Error - Child Theme
Status code: 400
what do i do wrong?
thanks
Hi blubbbiz,
1— Have you checked your System Status page if your PHP limits are lower than WordPress and modern themes require? For more info please carefully read this article WordPress and Kalium Server Requirements, and on this page you can find a sample email that you can send to your hosting provider too.
2— If everything is fine on your System Status page and you still receive the same error, then please send me your WordPress credentials, because I need to login to your site and test this.
To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.
Thanks!
Hi blubbbiz,
I tested this and I can see that this error is coming from your server. Please write them and tell them to check your problem and disable Mod Security for you because I think that it is causing the problem.
Thanks!
i already asked them once and they dont disable anything for me.... so this is not an option.
how to solve it otherwise? its just a child theme cant you upload it? otherwise the theme is useless for me and i need a refund and get another one...
[EDIT]
its a plesk hosting if this helps anything? but i cannot find mod security and its all in german..
should i go for a refund over themeforest then? :-(
Hi blubbbiz,
We are here to help our clients and this is clearly a server problem and we are not obligated to give a refund for a thing that is not coming from our theme. If you want to use the theme you can write to your hosting provider about this problem and if they are not lazy they can help you to fix their problem.
But if you came here just to get the refund and not to solve the problem then you can apply for a refund by submitting a refund request to Envato support https://themeforest.net/refund_requests/new
Thanks for your understanding.