When I click on the '+' on a product image, the size of the image in the lightbox is very small (500px x 500px). The images themselves are around 1200px. How can I change the size of the image in the lightbox so they're bigger?
I can see that the lightbox is actually resizing these images to 400x400 pixels. Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
Sorry for the inconvenience, we're having server outage and that's why the Insert Credentials button is not showing. You can just add them as a text in the reply. Just make sure you mark the reply as a private.
We have fixed the issue in your site and now the images show in full size. Many thanks for reporting this issue since it turned out to be a theme glitch so we will include it as a fix in the upcoming update.
Please create a new ticket as this ticket was created for an issue another user had, if you're having the same issue it should get fixed as we have fixed the issue in the theme but we will have to check it in your site directly so please create a new ticket.
Hi Ylli,
When I click on the '+' on a product image, the size of the image in the lightbox is very small (500px x 500px). The images themselves are around 1200px. How can I change the size of the image in the lightbox so they're bigger?
Thanks for your help,
Cheers,
Mats
Hi Mats,
I can see that the lightbox is actually resizing these images to 400x400 pixels. Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in the editor toolbar. (See how)
Best regards,
Laborator Team
Hi Mats,
Sorry for the inconvenience, we're having server outage and that's why the Insert Credentials button is not showing. You can just add them as a text in the reply. Just make sure you mark the reply as a private.
Best regards,
Laborator Team
Hi Mats,
We have fixed the issue in your site and now the images show in full size. Many thanks for reporting this issue since it turned out to be a theme glitch so we will include it as a fix in the upcoming update.
Have a great day
Best regards,
Laborator Team
Thank you for the great support Art! ⭐️⭐️⭐️⭐️⭐️
You're welcome
If you like our theme, it would help us a lot if you could give us a five-star rating on ThemeForest from your Downloads tab.
A huge thank you from Laborator in advance!
Best regards,
Laborator Team
Hi,
I updated the theme and I still do not have the images show in full size.
I cleaned the browser cache, but still is like before.
Thanks,
Nico
Hi Nico,
Please create a new ticket as this ticket was created for an issue another user had, if you're having the same issue it should get fixed as we have fixed the issue in the theme but we will have to check it in your site directly so please create a new ticket.
Best regards,
Laborator Team