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Okay
  Public Ticket #2694023
youtube videos
Closed

Comments

  •  20
    Hilke started the conversation
    February 17, 2021 at 11:48am

    Hello,

    using the of youtube player. the video doesn´t show up.

    I tried it with vimeo url and it does work.

    I don´t understand if I have to do more than adding the url?

    Regards

  • [deleted] replied
    February 18, 2021 at 8:40am

    Hi hilkes,

    Please send me your WordPress credentials, because I need to login to your site and test this.

    To include your credentials click the Insert Credentials button in the editor toolbar (see how) so your reply will be private.

    Thanks!

  •   Hilke replied privately
  • [deleted] replied
    February 18, 2021 at 9:33am

    Hi hilkes,

    One of your third-party plugins (that doesn't come with our theme) was causing this issue for you.

    See video: https://d.pr/v/GETeNd

    Have a nice day!

  •  20
    Hilke replied
    February 18, 2021 at 10:15am

    Thank you!!!!

  • [deleted] replied
    February 18, 2021 at 10:36am

    Happy to hear thatsmile.png

    I will set this ticket as solved from here.