Okay
  Public Ticket #2685296
Unable to install some plugin
Closed

Comments

  •  1
    maxdid started the conversation

    Dear all

    I installed your theme but I'm unable to install the required plugins. I tried with both ACF and WPBakery but I receive after two seconds the error "An error occurred!"

    I tried with another plugin like WP Mail SMTP and it went ok.

    I checked php.ini and it's ok

    Please let me know how I can install your plugins.

    Thanks,
    Massimo

    Here the system log

    ### Theme Information ###

    Theme Name: Kalium
    Theme Version: 3.1.3
    Previous Versions: -
    Theme Directory: ~/wp-content/themes/kalium/
    Child Theme: -
    Theme Registered: ✔️

    ### WordPress Environment ###

    Home URL: https://www.oncoverona.it
    Site URL: https://www.oncoverona.it
    WordPress Path: /var/www/oncoverona/
    WordPress Content Path: /var/www/oncoverona/wp-content
    WordPress Version: 5.6.1
    WordPress Multisite: -
    WordPress Memory Limit: 256 MB
    WordPress Debug Mode: -
    WordPress Script Debug: -
    Language: en_US

    ### Server Environment ###

    Server info: Apache/2.4.29 (Ubuntu)
    PHP version: 7.4.14
    PHP post max size: 64 MB
    PHP time limit: 180
    PHP max input vars: 3000
    Max upload size: 64 MB
    MySQL version: 5.7.33-0ubuntu0.18.04.1
    cURL version: 7.58.0, OpenSSL/1.1.1i
    DOMDocument: ✔️
    WP remote post: ✔️
    WP remote get ✔️
    GD library: 2.3.0

    ### Security ###

    Secure connection (HTTPS): ✔️
    Hide errors from visitors: ✔️

    ### Active plugins (1) ###

    Maintenance by WebFactory Ltd – 4.0

  •  1
    maxdid replied

    Dear, please close my ticket. I've tried again after three hours after installation and now every plugin installed regularly.

    Best regards,
    Massimo

  • [deleted] replied

    Hi Massimo,

    Happy to hear that everything is working fine for yousmile.png

    Have a nice day!

    I will set this ticket as solved from here.