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  Public Ticket #2681805
WPBakery Page Builder Visual Text editor missing options bar
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  • stutelf started the conversation

    Trying to style the text within a Text Block using the WPBakery Page Builder wysiwyg but the controls are missing from the top of the tab labelled "Visual". I can see them on another site that I built using another Kalium license though - so I know that they should be there. 

    I can see a prompt to activate the WPBaker Page Builder plugin when I select WPBaker Page Builder in the menu and go to the Product License tab, but in my plugins page I can see that the plugin is activated. When I follow the link to go to their site it's asking me to pay for a license even though I know that it was included with Kalium.

    Didn't have this problem last time I used Kalium so can you tell me how to fix please?

    {"wp":{"use":false,"adminUrl":"","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  •  1,558
    Laborator replied

    Hi stutelf,

    Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.

    To include your credentials click Insert Credentials button in the editor toolbar. (See how)

    Best regards,
    Laborator Team


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  •   stutelf replied privately
  •  1,558
    Laborator replied

    Hi again,

    The credentials are not working, are you sure the password is correct as I have tried several times with and without the link but it didn't work:

    medium
    (view large version)


    Best regards,
    Laborator Team


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  •   stutelf replied privately
  •  1,558
    Laborator replied

    Hi there,

    In the console there were many problems related with the SSL and when I went to the admin area one of the fields was only HTTP instead of HTTPS:

    medium
    (view large version)

    But when I changed it then the site did not load anymore, could you please provide the FTP credentials so I can get the site back to normal.

    Best regards,
    Laborator Team


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  •   stutelf replied privately
  •   stutelf replied privately
  •  1,558
    Laborator replied

    Happy to hear that, I saw that the problems were being caused by the SSL since there were many files which could not be loaded.

    P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on ThemeForest from your Downloads tab.

    A huge thank you from Laborator in advance, have a great weekend!

    Best regards,
    Laborator Team


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