Unfortunately the Google Map is blank on my contact page (see related URL), but only in Firefox browser. All other tested browser show the map correctly.
I tested with separate WP Google Map Plugin where everything is fine, also in Firefox. So it seems to be a problem with the Kalium feature "Google Map". I prefer to use your feature instead of another Plugin.
API Key is correct, you can compare with the following site:
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved?
See this troubleshooting example:
Then if the above doesn't solve your problems then please share your WordPress credentials because I need to login to your site and test this. Your information is safe here (private) in this thread.
To include your credentials click the Insert Credentials button in the editor toolbar (see how)
I've managed to fix this issue, which will be also included in the upcoming theme release. I've tested the issue in Firefox and it worked (make sure any cache file is cleared on your side):
This is a theme bug that we will include on the next theme update
Please please download this file https://d.pr/f/czGT3T, unzip it and you will see the maps.js file, copy that file and replace it with the old one on this location: wp-content/themes/kalium/includes/libraries/vc/lab_google_map/
I have tried this trick, and it works - for a while. Yesterday implemented but this morning I experienced a period of 5 min where my website was not reachable, and after the maps didn't load anymore. With replacing the maps.js a second time it worked again, but after lunch again a fail.
Please please download this file https://d.pr/f/LLMSZ0, unzip it and you will see the maps.js file, copy that file and replace it with the old one on this location: wp-content/themes/kalium/includes/libraries/vc/lab_google_map/
Hello
Unfortunately the Google Map is blank on my contact page (see related URL), but only in Firefox browser. All other tested browser show the map correctly.
I tested with separate WP Google Map Plugin where everything is fine, also in Firefox. So it seems to be a problem with the Kalium feature "Google Map". I prefer to use your feature instead of another Plugin.
API Key is correct, you can compare with the following site:
https://staging.fischer-programmierung.ch/testkarte/
Thanks for your help!
Kind regards,
Chris Fischer
Hi Chris,
We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved?
See this troubleshooting example:
Then if the above doesn't solve your problems then please share your WordPress credentials because I need to login to your site and test this. Your information is safe here (private) in this thread.
To include your credentials click the Insert Credentials button in the editor toolbar (see how)
Thanks!
Hi Chris,
I made some debugging but I can't fix this problem.
I will assign this ticket to our main developer so he can re-check this problem for you.
Thanks for your understanding and Happy New Year
Hi Chris,
I've managed to fix this issue, which will be also included in the upcoming theme release. I've tested the issue in Firefox and it worked (make sure any cache file is cleared on your side):
https://d.pr/v/wrQvv4
Hi Arlind
Now it's working. Thanks a lot! How can I solve this problem on other sites built with Kalium without wating on the next update?
Sorry for the late reply!
Regards
Chris
Hi Chris,
This is a theme bug that we will include on the next theme update
Please please download this file https://d.pr/f/czGT3T, unzip it and you will see the maps.js file, copy that file and replace it with the old one on this location: wp-content/themes/kalium/includes/libraries/vc/lab_google_map/
Thanks!
Hi,
I have tried this trick, and it works - for a while. Yesterday implemented but this morning I experienced a period of 5 min where my website was not reachable, and after the maps didn't load anymore. With replacing the maps.js a second time it worked again, but after lunch again a fail.
Best,
Rob
Hi Rob,
It should work.
Please please download this file https://d.pr/f/LLMSZ0, unzip it and you will see the maps.js file, copy that file and replace it with the old one on this location: wp-content/themes/kalium/includes/libraries/vc/lab_google_map/
Thanks!