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  Public Ticket #2629501
Kalium Shop Theme can't save changes
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  • idleworm started the conversation

    Kalium Shop Theme don't seem to be able to save changes. The save changes icon just turns round and round. No changes are saved.

  •  2,265
    Ylli replied

    Hi idleworm,

    Can you please share your Wordpress credentials, because I need to login to your site and test this live.

    To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.

    Thanks!

    Kind regards,
    Ylli


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  • jackamano replied

    Hi,

    I purchased and installed Kalium Theme on my Wordpress, and I have the exact same issue.

    I cannot get anything to save.

    Can someone from Support get back to me please!

  •  2,265
    Ylli replied

    Hi idleworm and jackamano,

    Please make sure that you have done those steps:

    1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.

    2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.

    3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .

    4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

    If you still have a problem then please create a new ticket.

    Thanks for your understanding.

    Kind regards,
    Ylli


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