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  Public Ticket #2609743
Reviews Tab shows (0)
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  •  3
    kingcomgroup started the conversation
    November 23, 2020 at 11:28pm

    I am having an issue with product reviews.I am using the bookstore theme.
    We have entered some reviews and they aren't being shown. I have diagnosed that part because they reviews were not verified.
    I made that correction. Reviews are there BUT

    Now the Reviews Tab on the product page shows (0) - zero reviews, when in fact when you click on it it does have reviews.

    How to show the correct number of reviews? Is this automated?

    e.g.  https://ciuspress.com/product/fashioning-modern-ukraine/

  • [deleted] replied
    November 24, 2020 at 9:10am

    Hi kingcomgroup,

    The function that counts reviews is a native WooCommerce function:

    $product->get_review_count()
    So I suggest you to reset the counting of reviews in WooCommerce > Status > Tools

    And click the following links:

    medium
    (view large image)

    Please let me know if this will work for you.

  •  3
    kingcomgroup replied
    December 4, 2020 at 4:59am

    Hello Arlind,

    Thank you for your reply but this did not work. 

    If you navigate to the pages you will see the counter is still 0 (zero)

    How can this be resolved?

    Thank you for your help

    Sincerely

    TD @ The Kingcom Group

  • [deleted] replied
    December 7, 2020 at 9:43am

    Hi TD,

    This should be related somehow to WooCommerce or a plugin that might affect the number of reviews displayed so my advice is to point this issue in WooCommerce forums and they should help you with this.

    I bet even if you change the theme to default one the number of reviews will still be incorrect, can you please try that? If so, then thats 100% sure that our theme is not affecting the number of reviews.