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  Public Ticket #2607775
503 Service Error when WP Bakery Page Builder Plug-In is Active
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  • haleyandloyd started the conversation

    About 3 weeks ago, I purchased the Aurum Shopping Theme and I'm using the Jewelry Theme Style. Just a day ago, every time you would load our website, it would show a 503 Service Unavailable Error. Upon investigation, I discovered that when the WP Bakery Page Builder plugin is deactivated, the website will load properly. I need help finding a fix to use both the Aurum Theme and the WP Bakery Page Builder at the same time. (Both items are up to date, Aurum Theme is version 3.7.2 and WP Bakery Page Builder is version 6.4.2)

  •  2,124
    Ylli replied

    Hi haleyandloyd,

    This should not be a theme problem but a server related problem. Have you contacted your hosting provider please? That is the first thing that you should dosmile.png

    When they check this problem for you and send you the error log then feel free to contact us for anything theme related.

    Thank you!

    Kind regards,
    Ylli


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