Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
I have removed the old files via FTP and reinstalled Slider Revolution via Laborator > Update Plugins, also I have activated WPBakery Page Builder which is crucial for the theme.
Slider Revolution is one of our main plugins so it cannot be possible that it causes problem with your site, I have installed the plugin successfully the last time I tried and it seems like they (GoDaddy support) has deleted it again, do you want to keep this plugin or not?
I tried logging into your FTP but I am unable to access it anymore, have your FTP credentials changed as I have tried more than 10 times but without luck.
I can access the FTP from my end. I can see that Revolution Slider is still installed, but it isn't showing up in Wordpress. Please see attached screenshots.
The problem was caused because the first time Slider Revolution was installed the process was stopped and it could not be installed anymore, so we had to delete the core files. You should not have these kind of issues anymore if you don't stop a process which has already started.
Hi,
Slider Revolution seems to have uninstalled itself, but it won't let me reinstall it.
Can you please help.
Many thanks
Here is the message when trying to install from the Appearance section.
Hi Patricia5d,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar. (See how)
Best regards,
Laborator Team
Hi Patricia,
Could you please send us the FTP credentials also please?
Best regards,
Laborator Team
Hi Art,
I don't use FTP, it's all done in Wordpress.
Hi Patricia,
I have removed the old files via FTP and reinstalled Slider Revolution via Laborator > Update Plugins, also I have activated WPBakery Page Builder which is crucial for the theme.
Best regards,
Laborator Team
Thank you Art.
It's still saying it needs to be installed from my end.
Hi Patricia,
Unable to access your site, this is what I get even after trying for several times:
(view large version)
Best regards,
Laborator Team
Hi there,
Slider Revolution is one of our main plugins so it cannot be possible that it causes problem with your site, I have installed the plugin successfully the last time I tried and it seems like they (GoDaddy support) has deleted it again, do you want to keep this plugin or not?
Best regards,
Laborator Team
Hi,
Definitely want to keep it, I am using it on the front page.
They had deleted it on Sunday.
Hi Patricia,
I tried logging into your FTP but I am unable to access it anymore, have your FTP credentials changed as I have tried more than 10 times but without luck.
Best regards,
Laborator Team
Hi Art,
I can access the FTP from my end. I can see that Revolution Slider is still installed, but it isn't showing up in Wordpress. Please see attached screenshots.
Many thanks
Hi Patricia,
I have successfully installed Slider Revolution in your site, you can see it live in the back-end:
(view large version)Best regards,
Laborator Team
That's great, thank you!
Can you tell what went wrong? Is there anything I should avoid in the future?
Hi Patricia,
The problem was caused because the first time Slider Revolution was installed the process was stopped and it could not be installed anymore, so we had to delete the core files. You should not have these kind of issues anymore if you don't stop a process which has already started.
Best regards,
Laborator Team