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  Public Ticket #2586150
No product images after update
Closed

Comments

  •  1
    kiespick started the conversation
    October 30, 2020 at 11:59am

    Hello,

    after I updated to the newest kalium theme version, most of the product images disapeared. On single pages the images also doesnt work correctly. The funny thing is that when I'm logged in everything looks fine and it seemed to work like it should. But for normal visitors the product pages are broken.

    I deactivated all plugins with no result. Also went with woocomerce and wordpress to an older Version with no results. 

    Than I installed an old kalium theme 2.0 and everything was fine again and it works perfectly!  So the bug must be in the theme maybe...

    How can I fix it for kalium 3.0 ?

    Greetings


    {"wp":{"use":false,"adminUrl":"https://bauhaus-crafts.com/stahlmoebel-und-metall-moebel-fuer-innen-und-aussen-minimaistischer-art/wp-admin","username":"","password":""},"ftp":{"use":false,"url":"","port":"","user":"","password":"","path":""}}
  • [deleted] replied
    October 30, 2020 at 12:23pm

    Hi kiespick,

    We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this problem is solved.

    Thanks!

  •  1
    kiespick replied
    October 30, 2020 at 1:23pm

    Thank you for your reply! Ok I found the Problem. It was the Plugin Jetpack. I disabled the Option increase image loading time. Now everything works. Wupsiii... ;D

    Thanks

    Best regards

  • [deleted] replied
    October 30, 2020 at 1:29pm

    Hi kiespick,

    I'm very happy to hear thatsmile.png

    Have a nice Friday and a great weekend!

    P.S: If you enjoy our theme, you can head over to your Downloads tab and give it 5 stars. We will love you forever.