That's how it is on our demo site aswell, it will zoom in the image on the top left and in your case on the top left the image is white (blank), to explain this I have attached a video of our demo:
I have explained why the images are white on the left when clicking the plus, your images are concentrated on the center and have white space around them, so that is the reason why it shows as white when clicking the plus icon, the image zoom starts from the top left and that cannot be changed unfortunately.
Yeah I know! I hoped you had another suggestion... I don't understand why pictures zoom on the left above while pictures are always centered I assume. This is a real problem for our customers so thats why I keep searching for a solution...
Also about the picture: when I see the picture on my mobile, I would like to enlarge with my 2 fingers. This is not possible but only when I have opened the picture with the +. Is it possible to view this without opening the picture with the +?
Unfortunately this is not something we manage, it is a WooCommerce plugin which is used for zoom and it depends where your cursor is then it will zoom there, this is the plugin WooCommerce uses: https://www.jacklmoore.com/zoom/
The zoom is possible only when the lightbox is open.
Hi, when I click on my iphone on a picture of my webshop on the + sign, than I get no picture, only a blank page. Do you know what to do?
Hi Ellenmeijer2,
That's how it is on our demo site aswell, it will zoom in the image on the top left and in your case on the top left the image is white (blank), to explain this I have attached a video of our demo:
https://d.pr/v/qsa4a9
Best regards,
Laborator Team
Oke Art, this is how it is? Thx.
It's like this also in our demos, you can test it by adding a colorful image and my reply will make sense.
Best regards,
Laborator Team
ok, thx!
Hi Art,
All our pictures are white on the left, so this is a real problem for us. People click on the + and see nothing. Do you what we can do to change it?
Hi Ellen,
I have explained why the images are white on the left when clicking the plus, your images are concentrated on the center and have white space around them, so that is the reason why it shows as white when clicking the plus icon, the image zoom starts from the top left and that cannot be changed unfortunately.
Best regards,
Laborator Team
Yeah I know! I hoped you had another suggestion... I don't understand why pictures zoom on the left above while pictures are always centered I assume. This is a real problem for our customers so thats why I keep searching for a solution...
Also about the picture: when I see the picture on my mobile, I would like to enlarge with my 2 fingers. This is not possible but only when I have opened the picture with the +. Is it possible to view this without opening the picture with the +?
Hi again,
Unfortunately this is not something we manage, it is a WooCommerce plugin which is used for zoom and it depends where your cursor is then it will zoom there, this is the plugin WooCommerce uses: https://www.jacklmoore.com/zoom/
The zoom is possible only when the lightbox is open.
Best regards,
Laborator Team
Ok thx!