I can see you don’t offer support, but I am trying something very simple;
I tried replacing existing elements in the home layer slider, but they do not show as expected.
I saw the warning (5.5 conflict / install “Enable jQuery Migrate Helper” plugin), so I installed and activated the plugin……, no change
Plugin also seems up to date, but not working as expected.
The issue is that LAYER IMAGES are not displaying (I can make button / text layers display fine but images will not show, I can only insert background images)
Please advise
2. Update Advanced Custom Field Pro - In addition to above error message layer slider plugin also says to make sure all plugins are updated. I note ACF pro is not updated.
1. Try switching to the default WordPress theme to see if the problem occurs.
2. Can you please share your site credentials, because we need to login to your site and see this live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
3. Do you want to add it to the top-bar or anywhere in the site? If you are talking about the titles on blog posts for example, that is not possible and it will be automatically removed.
1. I have disabled the Jetpack plugin and the image layers started showing, it seems that Jetpack does have a cache or is conflicting with the slider and thus it is not allowing the images to show. You can try this on your own.
2. The plugins have been updated.
3. It's not possible to add icons in that way, you can choose from the icon list of the title but you cannot add custom icons. I have already added a reddit icon using that form and you can see it how I achieved that:
1. I see, so no Jetpack for me if i want to use LayerSlider, ok thanks
2. How di you achieve updates? Would like to know for future reference so do not have to ask each time
3. Ah, ok i see, so i have a problem, please see screenshot attached, for some reason i cannot see the prviews of the icons, once i click them i can see them, but not ideal, how can i fix the icon preview?
2. You cannot update the plugins directly until we have released a theme update, when we release a new theme update the latest plugin versions will be automatically included so you cannot independently update them. This is because some plugins release updates and until they are tested with the theme if they work properly you cannot update them.
3. Just tested it in our demo sites, there it works fine and the problem seems to be coming from any plugin you're using in your site:
With "any plugins" I mean plugins that do not come with the theme and have been added by you in the site, if you disable these plugins which do not come with the theme one by one so you can see which plugin is causing this.
My Envato plugin IS connected. I am using latest version 3.7.1
1. Layer slider - https://documentation.laborator.co/kb/aurum/layerslider/
I can see you don’t offer support, but I am trying something very simple;
I tried replacing existing elements in the home layer slider, but they do not show as expected.
I saw the warning (5.5 conflict / install “Enable jQuery Migrate Helper” plugin), so I installed and activated the plugin……, no change
Plugin also seems up to date, but not working as expected.
The issue is that LAYER IMAGES are not displaying (I can make button / text layers display fine but images will not show, I can only insert background images)
Please advise
2. Update Advanced Custom Field Pro - In addition to above error message layer slider plugin also says to make sure all plugins are updated. I note ACF pro is not updated.
Reading this https://documentation.laborator.co/kb/general/how-to-update-themes-and-plugins/ I understand I should be able to update the plugin via Envato market > plugins but I cannot see the option to update, am I missing something?
3.Inserting favicon into title headers doesn’t work, I tried this
THIS IS MY TITLE <i class="fa fa-reddit-alien"></i>
Thanks in advance :)
Hi there,
1. Try switching to the default WordPress theme to see if the problem occurs.
2. Can you please share your site credentials, because we need to login to your site and see this live. Your information is safe (private) in this thread.
To include your credentials click Insert Credentials button in editor toolbar (see how)
3. Do you want to add it to the top-bar or anywhere in the site? If you are talking about the titles on blog posts for example, that is not possible and it will be automatically removed.
Best regards,
Laborator Team
Hi Vini,
1. I have disabled the Jetpack plugin and the image layers started showing, it seems that Jetpack does have a cache or is conflicting with the slider and thus it is not allowing the images to show. You can try this on your own.
2. The plugins have been updated.
3. It's not possible to add icons in that way, you can choose from the icon list of the title but you cannot add custom icons. I have already added a reddit icon using that form and you can see it how I achieved that:
(view large version)
4. I have tested this many times and for me it always opens up WPBakery editor.
Best regards,
Laborator Team
1. I see, so no Jetpack for me if i want to use LayerSlider, ok thanks
2. How di you achieve updates? Would like to know for future reference so do not have to ask each time
3. Ah, ok i see, so i have a problem, please see screenshot attached, for some reason i cannot see the prviews of the icons, once i click them i can see them, but not ideal, how can i fix the icon preview?
4.Ok fine, thanks
Just to make a point about number 2.
Currently WPBakery plugin is out of date and i don't know how to update it, i cannot view details in Envato plugin for example
Thank you
Vinni
Hi again,
2. You cannot update the plugins directly until we have released a theme update, when we release a new theme update the latest plugin versions will be automatically included so you cannot independently update them. This is because some plugins release updates and until they are tested with the theme if they work properly you cannot update them.
3. Just tested it in our demo sites, there it works fine and the problem seems to be coming from any plugin you're using in your site:
(view large version)
Best regards,
Laborator Team
QUOTE 3....
"Just tested it in our demo sites, there it works fine and the problem seems to be coming from any plugin you're using in your site:"
What is the 'any plugin' ??
FYI they are displaying now, please be clear
Thank you
Vinni
Hi Vinni,
With "any plugins" I mean plugins that do not come with the theme and have been added by you in the site, if you disable these plugins which do not come with the theme one by one so you can see which plugin is causing this.
Best regards,
Laborator Team
Hi Art,
I see, thanks
V