Help fix this problem, since everything is in place in the admin panel, but it does not display on the page. I don't want to roll back to the old version of the site.
sorry, to rip this open again, but I still have that same problem. Have updated to 3.0.7 and tried both Native and VideoJS option. But still just an empty container where the video should be. I also tried replacing said file as Arlind mentioned. That didn't do anything so I rolled that back.
Kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum. We’re glad to help you in your new thread.
Hello to all.
I am using Kalium Theme, Architecture demo.
Perhaps someone faced a similar problem and solved it.
When I updated the theme from version 3.0.2 to 3.0.6 on all my portfolio pages that are made according to this template https://demo.kaliumtheme.com/architecture/projects/casablanca/ and where the video was added, it simply disappeared.
Help fix this problem, since everything is in place in the admin panel, but it does not display on the page. I don't want to roll back to the old version of the site.
I attach a screenshot.
Hi jenex,
Can you please send me your Wordpress credentials, because I need to login to your site and test this.
To include your credentials click Insert Credentials button in editor toolbar (see how) so your reply will be private.
Please also send us the URL of the exact page that you are showing from your screenshot.
Thanks!
Hi jenex,
I've managed to fix this issue which is related to our theme by replacing one file:
Replaced this file in this directory (of the theme): /includes/classes/core/media
(view large image)
Now videos are visible again on your site, sorry that we didn't notice it and thank you for reporting the issue.
Thank's a lot.
Happy to hear that the problem is now solved and also thanks for your report
We will also release a new theme update with this fix included too.
I wish you have an amazing day!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.
A huge thank you from me and Laborator in advance.
Hi together,
sorry, to rip this open again, but I still have that same problem. Have updated to 3.0.7 and tried both Native and VideoJS option. But still just an empty container where the video should be. I also tried replacing said file as Arlind mentioned. That didn't do anything so I rolled that back.
URL: https://dev.live-on-street.de/portfolio/die-kleine-rockoper/
Any idea how to solve this?
Thx and,
Jesko
Hi Jesko,
Kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum. We’re glad to help you in your new thread.
Will set this ticket as closed from here.
Thanks for your understanding!